What should I know about personalized gear?

Last updated: 4/13/18
MAKE IT PERSONAL
 
THIS IS HOW
You can make your shoes more personal by adding a little something of your own choice. Making them personal means adding a personal name and number of your choice - your own, your pet's or well, basically anything (appropriate). Look for the Personalize It icon for availability.



To ensure your product looks its best, try to avoid the use of special characters – some characters are not supported by the system.


 
COSTS
Adding a name and/or number to your product is an additional $5 per shoe to the standard price. This is a flat rate. So making your left and right shoe personal will cost you no more than $10 extra..


 
DELIVERY & RETURNS
Making your shoes personal will take around 1 additional day for delivery beyond your delivery selection. This means that, when adding a pair of shoes to your bag with your name and/or number, your order will arrive 1 day later than usual.



Personalized and customized products are created just for you. That means we cannot accept returns, except for manufacturing defects. We recommend familiarizing yourself with fit of the specific model you are customizing.



Color varies between materials. Our site shows a very close representation of how your gear will look. However, because it is a digital representation, we expect there will be some variation between your screen and the product.



Orders are charged when they ship and do not require a signature for delivery. We begin the personalization process as soon as you place your order and are unable to make changes or cancel your order.
 

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

no answer to your question?

ask our customer care

Online support open until 11pm today
8am-11pm EST 7 days a week.