ORDER TRACKING SUPPORT
For orders placed while signed in to your adidas.com Creators Club account, sign in and visit your Order History.
GUEST ORDER TRACKING
If you placed a guest order (or cannot find an order on your account), check our ORDER TRACKER and enter your order number (i.e., AD000000000) and email address to find your order details.
To access tracking details, click on the ”VIEW ORDER” button.
Due to the coronavirus's impact and the mandates in place, your order may experience a shipping delay. This delay is due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.
- Standard shipping is 3-5 days plus an additional 1-3 days for processing.
- Standard shipping of Personalized products is 3-5 days plus 5 days for processing.
- Express shipping is 3 business days (not available for PO Box, APO, or FPO addresses).
Please visit section 3 of our shipping limitations terms and conditions located here.
ORDER TRACKING TIPS & CONSIDERATIONS
*Shipping times may vary during high volume order periods
If your order has not shipped after three business days, you will receive an email notifying you. Some reasons for the delay could include the following:
• We are experiencing higher order volume during this time
• Item(s) in your order may be on backorder in the next 72 hours
• Item(s) in your order may be out of stock due to high demand
• Shipping address outside of the continental United States
• A payment issue may have occurred while placing the order
If you need further assistance, please chat or contact us at 800-982-9337, and we are happy to assist.
If your order ships with FedEx, feel free to set your delivery preferences with FedEx via the FedEx Delivery Manager. This free service provided by FedEx allows customers to receive alerts, provide delivery instructions, require a signature, or request packages to be held at a FedEx facility (Including Walgreens).