EXCHANGES & RETURNS
How many days do I have to return?
How do I return my order?
Create your return from adidas.com and we will provide a pre-paid return label. Simply print and place the label on your return package and drop off at the nearest FedEx location
How quickly will my return be processed?
We will process your return within 21 business days from the time it is processed by our warehouse. Please allow up to 21 business days for your refund to post to your account once your return has been processed by our warehouse. Please see our Returns Policy for details.
Can I mail back a return using my own label?
No, returns must be created from adidas.com and mailed back with the trackable FedEx label provided.
We offer free returns and exchanges within 30 days of your delivery, with exceptions as described in our Returns Policy. Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. Hype products should be returned via the online returns portal within seven days of the delivery date. The product page communicates the seven-day return window during the ordering process.
How do I return my order?
Create your return from adidas.com and we will provide a pre-paid return label. Simply print and place the label on your return package and drop off at the nearest FedEx location
How quickly will my return be processed?
We will process your return within 21 business days from the time it is processed by our warehouse. Please allow up to 21 business days for your refund to post to your account once your return has been processed by our warehouse. Please see our Returns Policy for details.
Can I mail back a return using my own label?
No, returns must be created from adidas.com and mailed back with the trackable FedEx label provided.
How long does an exchange take?
A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you will need to drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History.
How long is my exchange request good for?
Your new product is held for up to 10 days from when you start an exchange. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment.
Can I exchange for a different product?
We only offer exchanges on the same product in a different size at this time.
A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you will need to drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. All returned/exchanged items are subject to inspection by our Warehouse Team. Please allow up to 21 business days plus standard shipping times for delivery of all exchanged items. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History.
How long is my exchange request good for?
Your new product is held for up to 10 days from when you start an exchange. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment.
Can I exchange for a different product?
We only offer exchanges on the same product in a different size at this time.
When will I get my refund?
Refunds will be issued back to your original form of payment within 21 business days once our warehouse team has processed the returned product. Please allow up to 21 business days for your refund to post to your account. Normal bank processing times do apply and may take up to a full billing cycle.
How will I be refunded if I paid with a gift card?
Orders paid with a gift cards will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.
Will I be refunded for the shipping fee?
No, we do not refund the shipping fee. Sign up for adiClub and receive free shipping and many other benefits!
Refunds will be issued back to your original form of payment within 21 business days once our warehouse team has processed the returned product. Please allow up to 21 business days for your refund to post to your account. Normal bank processing times do apply and may take up to a full billing cycle.
How will I be refunded if I paid with a gift card?
Orders paid with a gift cards will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.
Will I be refunded for the shipping fee?
No, we do not refund the shipping fee. Sign up for adiClub and receive free shipping and many other benefits!