1. Create your return, UPS pre-paid label and barcode are provided.
2. Pack items in original box or any available to you.
3. Securely attach your pre-paid shipping label and drop off at the nearest UPS drop-off location.
Do not have a printer? Save the UPS barcode on your device and show it when you drop it off.
4. Refunds will be issued within 10 days of the UPS drop off.
We offer free returns within 90 days of your delivery.
How do I return my order?
We will provide a pre-paid UPS return label. Simply print and place the label on your return package and drop off at the nearest UPS location.
How quickly will my return be processed?
We will process your return within 10 business days from the time it is dropped off with UPS using the provided label from adidas.com.
Can I mail back a return using my own label?
No, returns must be created from adidas.com or the adidas app and mailed back with the trackable UPS label provided.
We want to get you the correct size as quickly as possible, we’ll ship out your exchange as soon as UPS has confirmed your original item is in transit back to us!
How long is my exchange request good for?
You new product is held for up to 10 days from when you start an exchange. In the event you mail back the item after the 10 day period we will process it as a normal return and refund your original method of payment.
Can I exchange for a different product?
We only offer exchanges on the same product in a different size at this time.
Refunds will be issued back to your original form of payment within 10 business days of when the return was dropped off at UPS. Normal bank processing times do apply and may take up to a full billing cycle.
How will I be refunded if I paid with a gift card?
Orders paid with a gift cards will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file.
Will I be refunded for the shipping fee?
No, we do not refund the shipping fee. Sign up for the Creators Club and receive free shipping and many other benefits!