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adidas

How do I return my product(s)?

WHAT IS THE ADIDAS RETURN POLICY? 
 
If you are not completely satisfied with your adidas.com order, we offer a full refund within 30 days of receipt. The following restrictions may apply. 

  • Any seasonal surcharges will be included in your order’s delivery total and are non-refundable 

  • During holiday periods the return policy may be extended to 90 days past your delivery (The current 90-day return is a promotional policy and only applies to orders placed during the promo period between 11/17/20-1/19/21) 

  • Because personalized products are made just for you, they are not returnable 

  • Face Covers are not eligible for returns or exchanges due to safety reasons 

  • Hype products such as Yeezy should be returned via the online returns portal within seven days of the delivery date.  The product page communicates the seven-day return window during the ordering process 

 
Please ensure your return meets the following standards: 

  • The package must be sent physically from within the United States  

  • The product is in its original state and packaging 

  • Apparel has the original tags attached 

  • Footwear is in the original shoe box 

  • Accessories have all parts of the original packaging 

 

We are unable to return merchandise obtained from a retailer other than www.adidas.com. Please return the product to the original retailer.  

 
  
HOW DO I RETURN MY ORDER FOR REFUND OR EXCHANGE?  
  
USERS WITH ADIDAS ACCOUNT
 

  1. Sign in to your Creators Club Account  

  1. Go to your Order History  

  1. View the order you wish to return and select Return Items or Free Size Exchange 

  1. Select the product to return, return reason, and the payment method for your refund  

  1. If Exchanging, select the product to exchange and your new size 

  1. Follow the easy label and shipment return instructions provided  

  
 GUEST USERS 
  

  1. Go to the Order Tracker   

  1. Enter your order number (i.e., AD000000000) and email address to find your order details  

  1. Select Return Items or Free Size Exchange  

  1. Select the product to return, return reason, and the payment method for your refund  

  1. If Exchanging, select the product to exchange and your new size 

  1. Follow the easy label and shipment return instructions provided  

  
EASY LABEL PRINT AND SHIPMENT RETURN  
 
Once you have followed the prompts to complete your return or exchange on adidas.com you will be provided with a return label. To send back your order, simply:  
  

  1. Print the return label. No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop off.  

  1. Pack the item(s) you want to return in the original box, or any available to you.  

  1. Seal the box and place your return label over the original delivery label, or show the return FedEx QR code during drop off.  

  1. Bring your package to a return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns  

  1. Refunds will be issued within 14 days of the return drop off  

    
   
CAN I DO AN EXCHANGE?   

 

We currently offer free size exchanges, if stock is available.  Follow the exchange steps in the return/exchange flow and please note the following details: 

  • A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you will need to drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. Please allow 1-2 days for processing time plus standard shipping timeframes. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History. 

  • If you do not drop your return item(s) off within seven days, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product.  

  • To use free exchanges on adidas.com, the package must be sent physically from within the United States. The return label is not valid through USPS for APO/FPO returns.  

  • We are unable to exchange merchandise obtained from a retailer other than adidas.com. Please return the product to the original retailer.  

 

 

WHEN WILL I GET MY REFUND?  
   

Refunds will be issued back to your original form of payment within 10 business days of when the return was dropped off at the return drop off location. More details on return drop off locations can be found at http://www.fedex.com/easyreturns.  Please allow up to 14 business days for your refund to post to your account. Normal bank processing times do apply and may take up to a full billing cycle. 

  • If 14 working days have passed since the refund notification was sent and you still have not received your refund, please get in touch with us.  

  • Be aware that if you used a pre-paid credit card, the refund would be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase.  

  • Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return 

  • Shipping charges are not refunded 

  • Seasonal surcharges are not refunded 

 

Orders paid with a gift card will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file. 
   
 
  CAN I RETURN MY ONLINE ORDER IN-STORE?  
   
You may return your new and unused adidas.com purchase at an adidas retail store within the returns window for that product. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, in-store credit is given at the current product price.  
  
   
HOW DO I RETURN IN-STORE PURCHASES? 
   
Items purchased at a physical adidas store location can be returned for a refund at any store in the United States with your original receipt. Please refer to the return policy on the back of your receipt.  
   
If you placed an order within one of our stores, which was delivered to you, this is considered an online order. Please follow the adidas.com return process to complete your return or exchange.  

 

 

HOW DO I RETURN MY GMR INSOLE?  
   
GMR items contain a lithium battery and will require a manual return authorization from our customer service team to return to adidas.  Follow all return guidelines with the addition of the following:  

·    Hazard labels must be printed in color and placed on the outside of the package. Please use the original box or apply the hazard label to return the package.  
·    Refunds or exchanges will not be issued if the GMR Jacquard tag seal has been broken, except if the GMR Jacquard tag is defective.  
   
   
Need more details? Please go to our full GMR FAQ.  

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