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adidas

How do I return my product(s)?


WHAT IS THE ADIDAS RETURN POLICY? 
 
If you are not completely satisfied with your
adidas.comorder, we offer a full refund within 30 days of receipt. The following restrictions may apply. 

 

·     Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged.  For more details about the Bad Bunny products, please see the “HOW DO I RETURN MY BAD BUNNY PRODUCT” section below, which contains some additional and different terms from our US returns policy.

·     Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.

·     We do not refund the shipping fee. Sign up for adiClub and receive free shipping and many other benefits!

·     Because personalized products are made just for you, they are not returnable. 

·     Face Covers are not eligible for returns or exchanges due to safety reasons. 

·     Hype products such as Yeezy should be returned viathe online returns portal within 7-days of the delivery date.  The product page communicates the seven-day return window during the ordering process. 

·     GUCCI products should be returned via the online returns portal within 14-days of the delivery date. 

Please ensure your return meets the following standards: 

·     The package must be sent physically from within the United States 

·     The product is in its original state and packaging 

·     Apparel has the original tags attached 

·     Footwear is in the original shoe box 

·     Accessories have all parts of the original packaging 

 

 

We are unable to return any item(s) or merchandise obtained from a retailer other thanwww.adidas.com. Please return the product to the original retailer. 

 
 
HOW DO I RETURN MY ORDER FOR A REFUND OR EXCHANGE?  
 
USERS WITH ADIDAS ACCOUNT
 

  1. Sign into your Creators Club Account 
  2. Go to your Order History 
  3. View the order you wish to return and select Return Itemsor Free Size Exchange 
  4. Select the product to return, return reason, and the payment method for your refund 
  5. If Exchanging, select the product to exchange and your new size 
  6. Follow the easy label and shipment return instructions provided 

 
GUEST USERS 

  1. Go totheOrder Tracker 
  2. Enter your order number (i.e., AD000000000) and email address to find your order details 
  3. Select Return Items or Free Size Exchange 
  4. Selectthe product to return,return reason, and the payment method for your refund 
  5. If Exchanging, select the product to exchange and your new size 
  6. Follow the easy label and shipment return instructions provided 

 
EASY LABEL PRINT AND SHIPMENT RETURN
 
 
Once you have followed
the prompts to complete your return or exchange on adidas.com you will be provided with a return label.To send back your order, simply: 
 

  1. Print the return label.No printer? Simply save the return FedEx QR code or return label on your mobile device to show during drop-off. 
  2. Pack theitem(s) you want to return in the original box, or any available to you. 
  3. Seal the box and place your return label over the original delivery label or show the return FedEx QR code during drop off. 
  4. Bring your package to a return drop off location. More details on return drop off locations can be found athttp://www.fedex.com/easyreturns 
  5. We will process your return within 21 business days from the time that our facility receives it.
  6. Processing your return will include a complete quality inspection of each product before a refund is approved.
  7. After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days. 

    
  
 
CAN I DO AN EXCHANGE?   

 

We currently offer free size exchanges if stock is available.  Because personalized products are made just for you, they are not returnable. Follow the exchange steps in the return/exchange flow and please note the following details: 

·      A new exchange order will be created for the size you selected. Your exchange order is valid for seven days; therefore, you will need to drop the original item off at the return carrier within that timeframe*. Your exchange order will start processing once our warehouse team has processed the returned product. Please allow 1-2 daysforprocessing time plus standard shipping timeframes. An email with your exchange order tracking will be sent once your order ships. You can also find your tracking information in your Order History. 

·      If you do not drop your return item(s) off within sevendays, your exchange order will be canceled. After this, you can still receive a refund by returning your item to the carrier. The refund will be issued once our warehouse team has processed the returned product. 

·      To use free exchanges on adidas.com, the package must be sent physically from within the United States. The return label is not valid through USPS for APO/FPO returns. 

·      We are unable to exchange merchandise obtained from a retailer other than adidas.com. Please return the product to the original retailer. 

 

WHEN WILL I GET MY REFUND? 
  
 

After your return is processed with a complete quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 10 business days. More details on return drop-off locations can be found athttp://www.fedex.com/easyreturns.  Please allow up to 14 business days for your refund to post to your account after approval. Normal bank processing times do apply and may take up to a full billing cycle. 

·      If 14 working days have passed since the refund notification was sent and you still have not received your refund, please get in touch with us. 

·      Be aware that if you used a pre-paid credit card, the refund would be automatically issued to the original card. If you used a pre-paid card to make a purchase, please retain the card until you receive your purchase. 

·      Some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a return. 

·      Shipping charges are not refunded. 

·      Seasonal surcharges are not refunded. 

 

Orders paid with a gift card will be refunded with a new digital gift card, emailed directly to the email address on file for the order. Returns on orders paid partially with a gift card will have the gift card balance refunded in full prior to refunding the credit card on file. 
  
 
 
CAN I RETURN MY ONLINE ORDER IN-STORE?
 
  
 
You may return your new and unused
adidas.compurchase at an adidas retail store within the returns window for that product. The original form of payment and confirmation email, or returns sticker from the shipping box, are required for the store to process your return at the full purchase price. If the receipt is not available, in-store credit is given at the current product price. 
 
  
 
HOW DO I RETURN IN-STORE PURCHASES? 
  
 
Items purchased at a physical adidas store location can be returned for a refund at any store in the United States with your original receipt. Please refer to the return policy on the back of your receipt.
 
  
 
If you placed an order within one of our stores, which was delivered to you, this is considered an online order.
Please follow the adidas.comreturn process to complete your return or exchange.

 

 

HOW DO I RETURN MY GMR INSOLE? 
  
 
GMR items contain a lithium battery and will require a manual return authorization from
ourcustomer service team to return to adidas.  Follow all return guidelines with the addition of the following:  

·     Hazard labels must be printed in color and placed on the outside of the package. Please use the original box or apply the hazard label to return the package. 

·     Refunds or exchanges will not be issued if the GMR Jacquard tag seal has been broken, except if the GMR Jacquard tag is defective. 

·     Need more details? Please go to our full GMR FAQ.  

 



HOW DO I RETURN MY BAD BUNNY PRODUCT? 

 

Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged.  If your product is defective and you are legally entitled to a refund, you should follow the process described above.  Please note that some cards are not reloadable, which will prevent us from being able to issue a credit in the event of a legally required return. In this case, the credit will be issued in the form of a gift card or another form of credit to be provided by adidas.  

 

 

 

 

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