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What should I do if I haven’t received my package?


Due to the coronavirus's impact and the mandates in place, your order may experience a shipping delay. This delay can be due to several factors, including travel restrictions, available staffing, and/or federal/state/local mandates.

·     Standard shipping is 3-5 business days plus 1-3 business days for processing.

·     Express shipping is 3 business days (unavailable for PO Box, APO, or FPO addresses).

·     Standard shipping of personalized products is 3-5 business days plus 5 business days for processing.


If you haven’t received your package within our standard delivery times, please follow the steps below. 



1.   Check the delivery times for your order by product type.

 

2.   Personalized products require an additional five business days for processing. 

 

3.   Verify your delivery status below to identify the solution best suited for you.

 

4.   If your shipper cannot solve your missing package issue, please contact us to

  initiate an investigation.

 

5.   Visit our shipping limitations terms and conditions here for more information.

 

Note: Investigations can take up to 14-days to complete and begin two business days after scheduled delivery.

 


 

 


Delivery status


Solution


I didn’t receive my package, but
the tracking number on the
carrier website states ‘Package
has been delivered.’

 

For the fastest service, please contact the carrier for assistance:

 

FedEx

Lasership

Pitney Bowes 

 

 

Order has status ‘Canceled’


An e-mail is sent out upon cancellation with more information on why your order was canceled.

 

If you did not receive this e-mail, please contact us for more information.

 

 

Order stuck on status ‘Order received’


The product you ordered may be out of stock or in backorder.
 Please contact us for more information.

 

If the product is out of stock, the order will be canceled. 

 


Order has status ‘Order shipped,’ but the tracking number is stuck on status ‘Out for delivery’ or ‘Label
has been created.'

 

Your order has left our warehouse and is now in the hands of the carrier.

 

For the fastest service, please contact the carrier for assistance:

 

FedEx

Lasership

Pitney Bowes 

 


Order has status ‘Order shipped.’  The tracking number on the
carrier website states ‘Package
has been delivered’ but the package wasn’t delivered.

 

For the fastest service, please contact the carrier for assistance:

 

FedEx

Lasership

Pitney Bowes 

 

 


Order has status ‘Delivered’.  You received your package, but an item(s) is missing.

 

Your order may be shipped in separate packages. If you do not receive your other item(s), please contact us.

 

 

 

 

 

 

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