Protecting your Privacy
Consent to Collection and Processing
The Confirmed App may be operated, in whole or in part, from a country other than Puerto Rico. By using the Confirmed App, you consent to having your personal information transferred to, and processed in, a jurisdiction outside of Puerto Rico.
What Information do we collect and store?
We collect and store information that you provide to us, including through our Confirmed App or our Customer Service Department, or that we receive from third parties (such as companies providing commercially available databases). For example, when you place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, telephone number, credit card number, and expiration date. If you sign up for an adidas account, which allows you to use the same sign-in details anywhere in the world, we will ask for your name, e-mail address, date of birth, and password. We will also collect the following additional information if you choose to provide it when you sign-up for an account: telephone number, gender, personal preferences, and social identifier if you choose to log in to your account via social media and age. If you choose to apply certain discount codes when making purchases, we may store the information associated with that code – which may include, for example, a school or veteran status, and connect that information with your profile. We collect your e-mail addresses and zip code if you subscribe to our newsletter, and we collect your mobile number if you opt-in to receive text messages. You may unsubscribe at any time by following the instructions located within each newsletter or linked to each text message. We also collect and store your geolocation information. Registration may be required, and personal information is collected in certain areas of the Confirmed App in which you specifically and knowingly provide such information, e.g., community postings (i.e., chat or bulletin boards), suggestions, or customer service requests. When we run a contest or sweepstakes relating to the Confirmed App, it will be accompanied by a set of rules. The rules for each contest/sweepstakes will specify how the information gathered from you for entry will be used and disclosed if it is different than as described in this Policy. Personal information will be collected for each contest/sweepstakes only if you voluntarily submit it to our sponsors or us.
If you are less than 21 years old, your parent(s), guardian, or legal representative must consent to our collection of your personal information. We may at any time request written proof of such consent.
We may also gather certain information about your use of our app ("Usage Information"). Generally, this information is collected through "traffic data". We collect and store certain other information automatically whenever you interact with the Confirmed App. For example, we collect your IP address, browser information, and reference site domain name every time you visit the Confirmed App. We also collect information regarding customer traffic patterns and app usage. This information is used to analyze and improve our App, to provide our customers with a fulfilling shopping experience, and to personalize the Confirmed App, our communications with you, and your shopping experience.
Is Information collected from children?
We do not knowingly collect or solicit personal information from children under 13.
How do we use your personal information?
We may use your personal information to provide the products and services that you have ordered or requested, to process and ship orders, to provide customer service, to provide other services to you, and to personalize the App, our communications with you, and your shopping experience. For example, when you create an adidas account, you can use your account details to log in from any location and on any device. The global single sign-on for your account will allow adidas systems to identify you wherever you are, so you will not need to register with us again if you sign in from a different country. Your information also may be used to contact you about sales, new products, new app features, special offers, and personalized offers based on your location, unless you have opted to not receive promotional communications. The information we collect may be combined with information obtained from companies within the adidas Group and from other companies. We may also combine this information with other information we collect as you interact with our brand across apps, social media, and marketing messages we send you. Aggregating data allows adidas to update and correct the information contained in our database and to provide you with product recommendations and special offers.
How do we share your Personal Information?
adidas Group - Except as described in this Policy, we will not disclose your personal information outside of adidas and the adidas Group without your consent. For further information about the companies within the adidas Group, please visit http://www.adidas-group.com. When you create an adidas account, we will share some of your account details (such as your name, email address, password, and date of birth) with other adidas Group entities so you can have a global single sign-on for your account that will allow adidas systems to identify you wherever you are in the world. We may also share your personal information with other adidas Group entities if both entities are responsible for your personal information, or if the other entities are acting as our service providers and processing your personal information on our instructions or on our behalf.
adidas Partners - Sometimes the Confirmed App will allow you to choose to share your personal information with select adidas partners so that they can contact you about their products, services, or offers. Other times the App will give you a choice as to whether you wish to receive communications from adidas on behalf of a business partner about its specific offer (without transferring your personal information to the third party).
Third-party Service Providers - We may hire other companies to provide services on our behalf, such as marketing, analytics, credit card processing, shipping, stocking orders, providing customer service, and fraud protection. These service providers have access only to such personal information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of your information. They are restricted from using, selling, distributing, or altering this data in any way other than to provide the requested services. For example, we will share some of your account details (such as your name, email address, password, and date of birth) with our cloud service providers for the purposes of identification and authentication, so you can quickly and efficiently sign-on to your adidas account from anywhere in the world.
Legal and Safety Disclosures - We may access or disclose information about you, including the content of your communications, in order to: (a) comply with the law or respond to lawful requests or legal process; (b) protect the rights or property of adidas or our customers, including the enforcement of our agreements or policies governing your use of our apps and services; or (c) act on a good faith belief that such access or disclosure is necessary to protect the personal safety of adidas employees, customers or the public.
Corporate Transactions - We may disclose personal information as part of a corporate transaction such as a merger or sale of assets.
How do we use Usage Information?
We use Usage Information to help us determine how people use parts of the App and who our readers are. This allows us to improve our app and ensure that it is as appealing as we can make it for as many people as possible. We also use Usage Information to provide statistical "ratings" information in aggregated form to our partners and other third parties about how our users collectively use the app. We may combine Usage Information about you with other information, including personal information, about you in order to personalize the app and our communications with you and to provide you with information likely to be of interest to you.
What steps are taken to help secure personal information?
An athlete can't play without confidence, and you shouldn't order from a company that doesn't follow secure data practices. Our goal is to deliver performance to you in every way. That includes security.We use reasonable security procedures to protect your information. However, no data transferred over the Internet is guaranteed to be 100% secure.Personal information collected through our app is stored in secure operating environments that are not available to the public. To protect the security of your information during transmission, we use Secure Sockets Layer (SSL) software, which encrypts information you input. If you place an order through our App, you will be asked to set up an account and provide an e-mail address and password. In order to help protect your personal information, you should be careful about providing your password to others. If you wish to cancel your account, or if you become aware of any loss, theft, or unauthorized use of your password, please contact Customer Service. Please refer to the section of this Policy titled “How can you contact us about privacy-related questions” for more information.
What happens when you link to or from another website or app?
Our App may contain links to other websites or apps (run by us and by third parties). This Policy does not apply to the practices of other websites (including adidas websites). adidas is not responsible for the actions and privacy policies of third parties. We encourage you to be aware of when you leave our App and to read the privacy policies of each website and app that you visit.
Can we use information you share in public areas, chat rooms, and newsgroups?
Please remember that any information you share in public areas, such as message boards or feedback sections, becomes public. This Policy does not apply to any information you choose to make public. Please be careful about what you disclose and do not post any personal information that you expect to keep private.
How can you opt out of receiving promotions?
We provide you with several opportunities to opt-out of receiving our promotional communications and newsletters, including: when you set up an account; by clicking on "Profile" on the app; and by following the "unsubscribe," "preference center," or other opt-out instructions contained in our promotional communications.
How can you contact us about privacy-related questions?
If you have questions or comments about our privacy practices, please contact us by e-mail firstname.lastname@example.org or by mail at the following address
5055 N Greeley Ave
Portland, OR 97217
If you have a question regarding a product or service, please contact Customer Service by phone at 1-800-982-9337. The adidas Group is a global player that is represented in markets all over the world. To find out more about our major locations, see http://www.adidas-group.com/en/ourgroup/locations/default
How does this policy apply to international users?
If you choose to provide adidas with your information, you consent to the transfer and storage of that information on our servers located in the United States and around the world. The information collected by adidas may be subject to international and U.S. state and federal law. If you are accessing our App, you may be transferring your personal information outside your country, where data protection and privacy laws may be different than the laws of your country. By using the App, you consent to the transfer and use of your personal information in accordance with this Policy.
What is the Secure Shopping Guarantee?
We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure. We've established a Secure Shopping Guarantee for every transaction that you make with the Confirmed App. Should any unauthorized charges appear on your credit card as a result of shopping with the Confirmed App, you must notify your credit card provider in accordance with its reporting rules and procedures. If you have more questions regarding our policy, you can call one of our Customer Service representatives at 1-800-982-9337.
Applicable Law and Jurisdiction
Oregon state law governs the interpretation of this Policy and applies to claims for its breach regardless of conflict of laws principles. By using the Confirmed App, you consent to exclusive jurisdiction and venue in courts sitting in Portland, Oregon, and waive all defenses of lack of personal jurisdiction and forum non-conveniens.
We will update this Policy as needed to reflect changes in our services and customer feedback. When we post changes to this Policy, we will revise the "last updated" date at the bottom. If there are material changes to this Policy or in how adidas will use your personal information, we will notify you by prominently posting a notice of such changes in the App prior to implementing the change. We encourage you to periodically review this Policy to remain informed of how adidas is protecting your information.
Last updated: January 18, 2022
Last reviewed: January 18, 2022