Return Policy
Not sure what the return policy is? We’ll guide you through it.
Not sure what the return policy is? We’ll guide you through it.
If you are not completely satisfied with your adidas order, we offer a full refund within 30 days of receipt. The following restrictions may apply.
Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. For example, face Covers are not eligible for returns or exchanges for safety reasons. Money can't buy product items ("MCBP") are also final sale. However, if your product is defective and you are legally entitled to a refund, you may contact our customer service to start the return process.
Bad Bunny Puerto Rico products are final sale and, therefore, may not be returned or exchanged. For more details about these products, please see the “HOW DO I RETURN MY BAD BUNNY PRODUCT” section below, which contains additional and different terms from our US returns policy.
Any seasonal surcharges will be included in your order’s delivery total and are non-refundable.
Because personalized products are made just for you, they are not returnable.
Based on your return history, we reserve the right, in our sole discretion, to issue your refund through an adidas gift card.
Some exclusive CONFIRMED app items have a limited return period, which is communicated on the product page. Additional exclusions apply, including for resellers and those who provided an incorrect shipping address. The convenient online returns portal will guide you through the return process.
We reserve the right to deny resellers the benefit of our returns and refund policy, and we may charge a restocking fee in certain cases. Please see our Terms and Conditions for details.
If you place an order during the holiday promotional period (as noted in our Return FAQs), your order is eligible for a 60-day return from the time of delivery unless one of the above restrictions applies.
We kindly ask you to also meet the following conditions:
The product is in its original state and packaging.
All product components must be included to be eligible for returns or exchanges, including but not limited to lace charms, spare laces, and limited addition accessories.
Apparel has the original tags attached.
Accessories have all parts of the original packaging.
Footwear is in the original shoe box.
Please note that we are unable to accept any right of withdrawal from you for customized & personal items as these are made uniquely for you. These items can only be returned to us if there is a manufacturing defect.
For products with a protective polythene lining: If the protective lining has been removed, the product cannot be returned or exchanged due to health protection reasons.