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Free 30-day return window from delivery. Additional exclusions apply, including for resellers. Please see our Returns Policy for full details.

How to return an item

Everything you return should be in its original state and packaging. Make sure you don’t cut off tags if there are any.

By mail

Start a return on the website or on the app and follow the instructions. You’ll receive all the details you need before dropping off your parcel at the drop-off point. 

Start a Return

Want to know beforehand where the nearest drop-off point is? You can find this on FedEx’ website.


Once your return arrives at one of our warehouses and the quality has been approved, we’ll initiate your refund.

If you chose an e-gift card as the refund method, you’ll receive this via email immediately after your return is approved.

Did you choose to get a refund issued to your original payment method? Then, it can take up to 30 days to see the amount on your account, depending on your bank.

However, in some cases, we reserve the right to make refunds through an adidas e-gift card. See our Return Policy for details.

Exclusions apply, including for resellers and those who provided an incorrect shipping address. Please see the Refund Details link below.


There can be additional guidelines for your return.

Personalized items

Unique items created specifically for you can only be returned if there’s a manufacturing defect. Contact us, and we’ll help you with it.

Limited items

Some exclusive items have a limited return period and can only be returned within 7 or 14 days after receiving your order. The product page communicates the appropriate return timeframe. 

Bad Bunny

Bad Bunny Puerto Rico items cannot be returned due to being a final sale. Did you find a manufacturing defect? In that case, you can return the item. Contact us, and we’ll help you with it.

Final Sale Items

Certain items are designated as final sale and not eligible for returns or exchanges. The product page indicates whether an item is a final sale item. For example, Face Covers are not eligible for returns or exchanges for safety reasons. However, if your product is defective and you are legally entitled to a refund, you may contact our customer service to start the return process and receive a refund via gift card.

Protective lining

Did your item have a protective lining? We can only accept a return if this protection hasn’t been removed due to health reasons.


We reserve the right to deny resellers the benefit of our returns and refund policy. See our Return Policy for details.

e-Gift card refunds

We reserve the right to make refunds through an adidas e-gift card in some cases. See our Return Policy for details.


Ask customer care

No answer to your question? Ask our customer care.

Please use the chat button on the lower hand corner

Chatbot Support: Available 24/7

Agent Chat Support: Available Mon-Sun : 5:00 am - 8:00 pm PT, Mon-Sun

Call: 1-800-982-9337 

5:00 am - 8:00 pm PT, Mon - Sun