Write an e-mail to Service@kw.onlineshop.adidas.com requesting a return and enter the order number and the product code of the item you would like to return i.e. Order Number GE1505282667AE and Product Code FS9830_230. Explained as below:
To return your products, please contact Customer Services to request return and ensure that you follow these instructions on how to return a product . We kindly ask you to also meet the following conditions: The product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box. What is the return policy for face covers? If the face cover package is not opened, other than this requirement of the packaging being unopened, our normal return policy applies to this product. If the product package has been opened, this product is not returnable, exchangeable or refundable due to health protection reasons, unless there is a manufacturing defect. We accept returns within 30 days from the date of order delivery. Requests for refunds of any article bought at a wholesale partner or other adidas authorised resellers will not be accepted or approved. If you purchased products at one of our authorised resellers, please get in touch with them, as they have their own return policies.
Returning products is free of charge as long as the product is in its original state and packaging. Apparel has the original tags attached. Accessories have all parts of the original packaging. Footwear is in the original shoe box and you follow the instructions on how to return a product. You can return your online order within 30 days from the date of order delivery.
YOUR REFUND PROGRESS:
1. WE'LL PROCESS YOUR RETURN AND ENSURE THAT IT IS ELIGIBLE TO BE REFUNDED
2. BANK WILL SEND REFUND Credit/debit card: max 14 business days. We'll send you another email as soon as we've processed your return and authorised a refund. From the moment we authorise the refund, your bank still needs to process it. You will receive your refund via the same method that you used to pay for the product(s). We will reimburse you from the day we receive your online order back at our warehouse and have inspected it.
We will not refund your shipping costs, except in the case of return of a defective product. This will be assessed once received at our warehouse, and if defect is approved, your refund will include shipping costs.
Purchases from the adidas online shop can be returned within 30 days from the date of order delivery, if they qualify as per our returns policy.