Welcome to adiClub (the “Club”). The Club includes a membership program and a subscription to the adidas running and training apps as further set out below. The Club is organised organised by adidas Emerging Markets FZE with company number 247233 whose registered address is Dubai Design District, Building 2, Level 4, Dubai, UAE (“adidas,” “we,” or “us”). When we refer to "you" or "your" we mean you, the person accessing these terms and conditions (the “Terms”). These Terms govern your participation in the Club and by participating in the Club, you agree to be bound by these Terms. By joining the Club you also agree to be bound by our eCom terms and conditions, accessible https://www.adidas.com/sa/en/terms.html ("eCom Terms and Conditions").
Please read these Terms carefully.
To participate in the Club, you must be at least 18 years old and a legal resident of Egypt.By enrolling and participating in the Club, you confirm that you meet these eligibility requirements.
For a high-level summary of how to join the Club, how to earn points, available rewards and how to redeem the rewards, please visit [https://www.adidas.com/sa/en/adiclub]. You may also visit our FAQ section on the Club by clicking [ https://www.adidas.com/sa/en/help-page.html]. For more details, please keep reading below.
If you meet the eligibility criteria above, you can join the Club by filling out a registration form on [https://www.adidas.com/sa/en/adiclub], on the adidas mobile apps or in adidas retail stores. No purchase is required to join the Club. Only one account is allowed per individual. If you join the Club, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the registration form.
As a member of the Club, you will earn points for purchases (except whilst using or purchasing gift cards) that you make on the KSA version of our official website [https://www.adidas.com/sa/en] (the "Website"), the KSA version of our official mobile applications: the adidas App or the Confirmed App (together, the "App") or in participating adidas retail stores in The Kingdom of Saudi Arabia, as set forth in Annex A to these Terms (the "Stores") (together, the "Eligible Channels").1 SAR spent you will earn 10 points.
Purchases include purchases of regular and sale priced merchandise. Purchases at stores other than the Eligible Channels will not qualify for points (even if you purchase adidas products). If you return purchased items, the points earned by those items will be deducted from your points total.
In addition to earning points for purchases, you can also earn points for certain interactions with us. The number of points available will be as set out at [https://www.adidas.com/sa/en/adiclub]. These include but are not limited to:
- Welcome bonus: When you first successfully register as a member of the Club, we will automatically credit your account with points to thank you for joining.
- Profile bonus: If you submit a complete profile on the App or Website then you will be awarded additional points. This profile bonus can only be earned once. Subsequent changes to your profile will not be awarded points, unless explicitly stated by us at that time.
- Birthday bonus: You may be eligible for bonus points on your birthday based on your level. This will be automatically credited to your membership account. Birthday bonus points will be awarded only once during a calendar year.
From time to time, we, in our sole discretion, may change, discontinue, or add interactions where you can earn points and change the number of points earned, with or without prior notification to you.
You must provide your adidas membership identification (email address or membership ID) in the Stores, or be logged into your adidas account on the Website or App to receive the eligible points for your purchases or interactions. In the event you are unable to receive eligible points due to not being logged in or your identification not being accepted as proof, you may contact the adidas customer services team [https://www.adidas.com/sa/en/contactus] with the required proof to redeem the points for your purchases or interactions.
Existing adidas account holders can start earning points from the day they have been migrated to the Club, and no prior transactions or interactions will be eligible for points. New members will start earning points from the date they register for the Club, and no prior transactions or interactions will be eligible for Points save that when you have provided your email address (for the purpose of being contacted in relation to Club membership) in our Stores whilst making a purchase and you subsequently join the Club, we shall award you the points for that purchase to your Club membership. Membership start dates for the Club may vary for members depending on their account type.
Club points will remain valid for 12 months. This period will always finish at the end of the month. As an example, if you earned points on June 9, 2019, they will expire on June 30, 2020, unless adidas explicitly states otherwise. Points cannot be transferred between members. Points have no cash value and cannot be exchanged for cash.
adiClub has four separate levels. You can move up through the different levels by earning points.
LEVEL 1 is the entry-level for members with 0 - 4,999 points. You just need to register for the Club to be part of this level, and no purchase is required.
LEVEL 2 for members with 5,000-19,999 points.
LEVEL 3 for members with 20,000-49,999 points.
LEVEL 4 for members with 50,000 points or more.
You can climb to the higher levels of LEVEL 2, LEVEL 3, and LEVEL 4 by accumulating the number of points mentioned above within 12 months of the end of the month of registration or current level entry (the “Membership Year”). At higher levels (e.g. LEVEL 2, LEVEL 3, and LEVEL 4), you can access even greater benefits. If level upgrades are achieved by acquiring points through purchases of our products, we reserve the right to delay this upgrade for a period that is equal to the applicable return period for the purchased product(s).
You must meet the requalification requirements at the end of your membership year in order to remain at your current level. If not, you will be downgraded to the level below. Returns can cause you to drop down multiple levels. For example, if you return an order or product, the points earned will be deducted, which could cause you to drop by that number of points.
If you are in the LEVEL 2, LEVEL 3, or LEVEL 4 and you do not earn enough points during the current requalification period, you will be downgraded to the next level down, regardless of the number of qualification points you have accumulated by this date.
The requalification period starts on the date you reached a new level and ends 12 months later, always at the end of the month. The number of points you need in order to requalify for your current level is equal to the minimum point balance needed to enter that level.
Points earned after your last level entry will count towards requalification points. The new requalification period will start on the exact date of that level upgrade and end 12 months later at the end of the month. After a level upgrade, your requalification points will be set to 0.
If you do not earn enough points for your level during the requalification period, you will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.
If you are downgraded, your new requalification period will start on the exact date of your downgrade and end 12 months later at the end of the month, unless you upgrade during this period. After a level downgrade, your requalification points will be set to 0. If a member does not earn enough points for their level within the requalification period, they will be downgraded. The downgrade will take place after the last day of the requalification period, which is always at the end of the month.
Entry and progress through each of the above-mentioned levels will unlock a set of new rewards for members as set out here https://www.adidas.com/sa/en/adiclub.
You will have access to the rewards in your current level and the levels below them. For example, a LEVEL 3 will have access to the rewards from the LEVEL 3 as well as LEVEL 2 and LEVEL 1 levels (except for the lower levels entry discount vouchers).
Certain rewards will be conditional upon you agreeing to separate terms and conditions applicable to that reward which will be made available to you when redeeming that reward. In addition the following terms and conditions apply to the following specific rewards:
- Discount Vouchers: These are single use discount vouchers that are unlocked when you enter a new level. These will have limited validity periods and maximum discount values of which details will be communicated to you on receipt of the discount vouchers. Certain product exclusions may apply. These discount vouchers may not be combined with other promotions or discounts.
- Early access to product launches: You will get early access to certain adidas product launches. These will exclude Hype product launches and is subject to pre-allocated stock availability for members.
- Premium subscription to the adidas running and adidas training apps: You will get a subscription to Runtastic Premium for the term indicated for your level, subject to acceptance of any applicable premium membership terms. For the avoidance of doubt, the subscription may be revoked if when returning an order this results in a level downgrade.
- Free personalisation: This reward entitles you to personalise your products from the Eligible Channels for free. This reward will only apply to select Member activations and promotions as per the sole discretion of adidas ZA. This is capped to a maximum of 10 product personalisation requests per membership year.
- Hype priority access: You will get priority access to Hype product launches. However, this does not guarantee that you will get the Hype product if you participate. This reward depends on the availability of Hype product launches.
- Early access to sales: You may receive early access to certain sales that we make available. The duration of early access may vary between sales and could also depend on which level you are in at the time of the sale. Our standard terms and conditions for sales will also apply.
- Some orders placed online via the website or App will qualify for Free Shipping. This will only be applicable on select activations as per the sole discretion of adidas ZA.
Specific rewards (whether products or experiences) are available while supplies last and may be subject to change, discontinuance, limitations, and substitutions by us, at its discretion and at any time without notice.
You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Club is for your personal use only. You must not share your adidas membership identification and/or password or in any way make them accessible to others. You must immediately inform the adidas customer services team (details set out below in Clause 12) of any unauthorised use of your password or account or any other breach of security.
You agree that you shall not:
- access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Club for any commercial purposes;
- do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Club;
- abuse your membership of the Club or use it for any unlawful or unauthorised purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory or other violates or infringes the rights of anyone else); and
- transfer, sale or barter (or attempt to transfer, sale or barter) any of your rewards or member exclusive promotional offers.
You may withdraw from your Club membership within 14 days of the date on which you enrolled in the membership without stating any reasons. To exercise this right of withdrawal, you must inform us of your decision to withdraw from your Club membership by sending us a clear declaration (e.g. a letter sent by post) stating your decision to withdraw from the agreement. Please use the following contact details: adidas AG, c/o adidas Customer Service, Withdrawal Department, Hoogoorddreef 9a, 1101 BA Amsterdam, The Netherlands.
To exercise your right pursuant to this section you may also use the following form:
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
Ordered on (*)/received on (*),
Name of consumer(s),
Address of consumer(s),
Email address of consumer(s) which is used to register a Club membership.
You may also withdraw from the Club membership electronically by filling in the explicit withdrawal declaration on our Website at [https://www.adidas.com/sa/en].. or by deleting your account by going to the “Data settings” in the footer of our Website and select the option “Delete my data & account” within the withdrawal term. If you use one of these options, we shall confirm receipt of order withdrawal via email.
If you withdraw from your Club membership on the basis of your right of withdrawal as set out above, the Club will become inaccessible to the you and you shall refrain from using your Club membership and from making it available to third parties.
If you withdraw from your Club membership on the basis of your right of withdrawal as set out above, we will refrain from using any data, which is not personal data, which was provided or created by you when participating in the Club, except where such data(i) has no use outside the context of the Club membership
(ii) is exclusively related to your use of the Club membership,
(iii) has been aggregated by us with other data and cannot be disaggregated or can only be disaggregated with disproportionate effort, or
(iv)was generated by you together with other customers, provided that other customers can still use the data.
Upon your request, we will make available to you any data, which is not personal data, which was provided or created by you when participating in the Club, except in the situations under this clause 10 (i), (ii) and (iii) as mentioned above.
If you use the option to delete your account (via “Delete my data & account” as stipulated in Clause 9 above) to withdraw from your Club membership and you want to receive a copy of your data, please make sure to download it before you delete your account by going to the ‘Data Settings’ in the footer of our Website and selecting the option ‘Send me my data’ or ‘Send me my machine readable data’.
Please note that if you have requested a copy of your data we process, your account can only be deleted after the export is completed, because otherwise, we would no longer be able to comply with this request.
For the consequences of withdrawal in respect of any data that qualifies as personal data, the provisions of the Privacy Notice apply
Notwithstanding the above, you may cancel your Club membership at any time by logging in to your account on the Website or App.
We may cancel your Club membership at any time, if we determine that you (a) are ineligible in accordance with Clause 1 above, (b) have violated any of these Terms, any of the eCom Terms and Conditions, any applicable product terms of sale or any applicable law or regulation, or (c) engaged in any deception, forgery, fraud or committed any other abuse of the Club.
We reserve the right to revoke some or all of your points or rewards if we determine that you received points or a reward due to an error, through fraud or deception, or in any manner not authorised.
If you or we cancel your Club membership, you will lose all your accumulated points. If you cancel Linkyour membership, you may choose to rejoin the Club by registering on the Website or the App. When restarting your Club membership, your previously-earned points will not continue to your new Club membership.
In the event of your cancellation of the Club membership, the following applies with regard to the data provided upon registration for the Club and uploaded, posted, transmitted, published, displayed or otherwise made available through or in the scope of the Club membership thereafter:
- any rights granted to us in relation the data, which is not personal data, shall expire. This does not, however, apply if such data:
- has no use outside the context of the Club membership,
- is exclusively related to your use of the Club membership
- has been aggregated by us with other data and cannot be disaggregated or can only be disaggregated with disproportionate effort, or
- was generated by you together with other customers, provided that other customers can still use the data
For personal data, the provisions of the Platform’s Privacy Notice shall prevail.
- we shall, at your request, provide you with the data, which is not personal data, free of charge, within a reasonable period of time and in a common and machine-readable format after the cancellation becomes effective. This does not apply if such data:
- has no use outside the context of the Club membership
- is exclusively related to your use of the Club membership, or
- has been aggregated by us with other data and cannot be disaggregated or can only be disaggregated with disproportionate effort.
For personal data, the provisions of the Platform’s Privacy Notice shall prevail.
We may make minor changes to the Club and/or these Terms from time to time (if, for example, there is a change in the law that means we need to change these Terms, we add new rewards, add possibilities to earn points, modify Club functionalities or modify the technical environment). Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Club.
For any significant changes to these Terms that will materially adversely impact you or if we choose to discontinue the Club then we shall provide you with six months' written notice.
We have a legal obligation to make sure that the Club conforms to the contract.
As part of this legal obligation, we may, from time to time, offer and request you to update the Club for security and technical reasons. It is your responsibility to install such updates without delay and to update the operating system of your end device if this is required for such updates. We will not be liable for any lack of conformity of the Club resulting from the lack of the relevant update when you fail to install the update that we supplied to you.
If the Club does not conform with the contract and/or the statutory conformity requirements, you have the right to have the Club brought into conformity throughout the duration of supply. Your right to claim lack of conformity expires two (2) years from the time of supply of the Club membership or the expiry of twelve (12) months after the end of the supply period (whichever period is longer). If a defect has become apparent within the aforementioned limitation period, the limitation period shall not expire before the expiry of four (4) months after the time when the defect first became apparent. You will reasonably cooperate with us to assess whether the cause of the lack of conformity lies in your digital environment. If you do not provide such cooperation, the burden of proof of any conformity will lie with you.
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation ; or
- any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
These Terms shall be governed by the laws of The Netherlands. This does not affect the applicable mandatory rights under the law of your country of residence.
You may bring any dispute which may arise under these Terms to – at your discretion - either the competent court of Amsterdam, the Netherlands, or to the competent court of your country of habitual residence if this country of habitual residence is an EU Member State, which courts are – with the exclusion of any other court - competent to settle any of such a dispute. We shall bring any dispute which may arise under these Terms to the competent court of your country of habitual residence if this is in an EU Member State or otherwise the competent court of Amsterdam, the Netherlands.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
If you wish to have more information on online dispute resolution, please follow this link to the website of the European Commission: http://ec.europa.eu/consumers/odr/. This link is provided as required by Regulation (EU) No 524/2013 of the European Parliament and of the Council, for information purposes only. We are not obliged to participate in online dispute resolution.
Should you have any questions about these Terms or the Club or have any reasons for a complaint you can contact us by clicking https://www.adidas.com/sa/en/contactus
PLEASE RETAIN A COPY OF THESE TERMS FOR YOUR RECORDS AND PLEASE CHECK THE ADIDAS WEBSITE OR APP FREQUENTLY FOR ANY CHANGES TO THESE TERMS.
Last Updated: May 2022.