Why is my order late?

Last updated: 12/7/18
We always aim to deliver your order within our standard delivery times,  but sometimes unexpected factors can cause delays in your delivery. 
Here are some reasons your delivery might be late:
  • Your order was shipped during our sales and promotions season. 
  • Your order was shipped during a busier than usual holiday season.
  • You ordered more than one product. In exceptional circumstances your order may arrive in different packages and on different dates. 
  • There were unpredictable circumstances beyond our control.
Do you want to find out the current delivery status of your order? You can easily track the status of your order


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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