Why hasn't my order shipped?

Last updated: 12/10/19

Here are a few possible reasons why your order hasn't shipped:
 • The product(s) you ordered is out of stock.
 • You live outside of the continental United States.
 • A payment issue might have occurred while placing the order.
 • During sale and promotional periods, the delivery may take a little longer than usual


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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