Why can’t you ship my order?

Last updated: 10/15/18
There are a few reasons that can keep us from being able to ship your order. 

Here are a few possible causes:

• The product(s) you ordered are out of stock. 
• You live outside of the continental United States.
• A payment issue might have occurred when you placed the order. 
• During sale and promotion periods delivery might take a little longer than you're used to.

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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