When will I get my refund?

Last updated: 10/15/18
We will reimburse you from the day we receive the confirmation that you handed over your return parcel to the carrier.
Once you give the parcel back to the carrier, it takes approximately 3-5 days to ship it to our warehouse. We will notify you via email once we receive your returned item(s).
From the moment we authorize the refund, your bank still needs to process it. The amount of time this takes to process the refund differs between banks and payment methods.
You will receive your refund via the same method that you used to pay for the product(s).
Be aware that if you used a pre-paid credit card, the refund will be automatically issued to the original card. In addition, some cards are not reloadable, which will prevent us from being able to credit you if a return takes place. If you decide to utilize a pre-paid card to make a purchase, please retain the card until you receive your purchase.
Payment methodRefund time Frame
Credit/ Debit Cardmax 30 days
Paypalmax 180 days


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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