I didn't receive my Creators Club points. How can I claim them?

Last updated: 1/9/20
For points to be correctly allocated to your profile, you must be signed into your account when making purchases and completing interactions, or be identified as a Creators Club member in store. 

When making a purchase at adidas.com or from the adidas app, points will be allocated to your account after the order has been confirmed and shipped which generally takes up to 72 hours. Points for in-store purchases will be allocated to your account within 72 hours after the purchase. Points can take up to a week to get posted to your account.

If points have not been allocated even one week after your online or in-store purchase, please contact Customer Support. Missing points cannot be claimed in adidas stores.


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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