How many days do I have to return my order?

Last updated: 1/7/19
Items purchased from the adidas online shop

Returns are free & easy within 30 days of placing your order if they qualify as per our returns policy. *Some restrictions apply
*Because personalized products are made just for you, they are not returnable.
*Hype products such as Yeezy should be returned via the online returns portal within 7 days of the delivery date. In the process of ordering these hype products the 7 day returns window will be communicated on the product page.
Please note to utilize free returns on, the package must be sent from physically within the United States. Please note that the return label is not valid through USPS for APO/FPO returns. Check out our Return Policy for more details.

Items purchased at an adidas retail store

Items purchased from one of our official adidas retail stores can be returned to the store within 30 days of purchase. Please check your receipt for the exact purchase date.


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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