How do returns work with sale items

Last updated: 4/2/19
Yes, we accept sale returns both online at and in store. There are a few restrictions that apply based on where you purchased your product and the product type.

If you are not completely satisfied with your purchase, for any reason, we will offer you a full refund within 30 days of purchase. *Some restrictions apply.
*Because personalized products are made just for you, they are not returnable.
*Hype products such as Yeezy should be returned via the online returns portal within 7 days of the delivery date. In the process of ordering these hype

For more information about our return policy conditions, check out our Returns & Refunds section.

Please note to utilize free returns on, the package must be sent from physically within the United States. Please note that the return label is not valid through USPS for APO/FPO returns. Check out our Return Policy for more details.


Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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