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ADIDAS GMR FAQ

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adidas GMR is a new way to play connected. Take the tag, which was developed by Jacquard™ by Google and is capable of detecting soccer-specific movement, and place it in the GMR insole. Use real-world soccer activity to earn rewards and improve your Ultimate Team™ in EA SPORTS FIFA Mobile through a series of specially created challenges and leaderboards.
All you need is the GMR product, a Jacquard-compatible mobile device, and the adidas GMR and EA FIFA Mobile apps, both of which are free to download via the app stores.
The Jacquard Tag is outfitted with a gyroscope, an accelerometer, and a small processor capable of running on-device machine learning that can differentiate soccer-specific movements. It's able to measure the number of kicks, shot speed, run speed and total distance run.
You need a mobile phone that supports both the adidas GMR app and FIFA Mobile. Find device requirements for these apps under "What apps do I need?"

GMR availability

You can buy adidas GMR in select adidas stores and on the adidas website in all available markets, which are: US, Canada, Japan, Australia, New Zealand, Turkey, UK, Germany, Italy, Spain, France, Netherlands, Sweden, Czech Republic, Poland, Switzerland, Greece, Denmark, Portugal, Austria, Norway, Ireland, Belgium, Slovakia and Finland.
Currently, GMR is not supported in all countries. The supported countries are: US, Canada, Japan, Australia, New Zealand, Turkey, UK, Germany, Italy, Spain, France, Netherlands, Sweden, Czech Republic, Poland, Switzerland, Greece, Denmark, Portugal, Austria, Norway, Ireland, Belgium, Slovakia and Finland. Please sign up through your local adidas website so we can let you know when we launch in your country.
The adidas GMR insole is available in sizes from US 4.5 to US 13.5.

What's in the package?

1 Pair of GMR insoles, 1 Jacquard Tag, 1 Symmetry Tag, 1 micro-USB charging cable, 1 user manual, and 1 Jacquard sticker
If the package is missing any of its contents, including the user manual, charging cable, or Jacquard Tag, please complete the return process.
If any of the package's contents are damaged, including the package itself, charging cable, or Jacquard Tag, please complete the return process.

What apps do I need?

You will need the latest versions of both the adidas GMR app and FIFA Mobile installed on your phone.
The adidas GMR app is used to set up and manage the Jacquard Tag. It also syncs all the data from the Jacquard Tag to FIFA Mobile. You’ll be given a step-by-step tutorial on how to correctly pair your Jacquard Tag, insert it into the GMR insole and connect with FIFA Mobile. Once you connect successfully to FIFA Mobile, the GMR app dashboard is enabled. The dashboard displays all relevant information about your Jacquard Tag: battery status, connection status, name of your Jacquard Tag, and a backup button to manually trigger data synchronization with your Jacquard Tag, if required.
The GMR app is supported by Apple devices with iOS 12.1 and later. For Android phones, the app is supported by Marshmallow 6.0 (API LVL 23) and later.

EA SPORTS FIFA Mobile

FIFA Mobile is the world's soccer game for iOS and Android, bringing the field to tablets and mobile devices. Build an Ultimate Team™, train players and compete head-to-head in real time.
To check the progress of your challenge, ensure your mobile device is connected to the Jacquard Tag, then open the GMR Event within FIFA Mobile.

For help with FIFA Mobile, visit https://help.ea.com/en/fifa/fifa-mobile/

EA, EA SPORTS, the EA SPORTS logo and Ultimate Team are trademarks of Electronic Arts Inc. © FIFA and FIFA's Official Licensed Product Logo are copyrights and/or trademarks of FIFA. All rights reserved. Manufactured under license by Electronic Arts Inc.

Jacquard Tag

The Jacquard Tag, developed by Google, is an advanced piece of hardware that houses tiny sensors. Data from these sensors is read by Jacquard’s advanced machine learning algorithms to identify your soccer moves and transfer them wirelessly to the GMR mobile app.
Follow the instructions on the GMR app. Insert the Jacquard Tag button first, with the adidas logo visible. The LED should be seen through the round hole in the cavity cover.
The pink symmetry tag can be placed in the cavity of your non-dominant foot in any direction.
These strips enable experiences for other Jacquard products. Visit jacquard.com to check out other Jacquard-enabled products.
Insert the micro-USB charger cable in the Jacquard Tag.
Pressing and holding the button for 10 seconds with the micro-USB charger plugged in will reset the Jacquard Tag to factory defaults.
A factory reset will delete the loadable module that was downloaded to the tag. For a factory reset, press and hold the button for 10 seconds until the LED blinks amber. A reboot does not delete any data but simply resets the Jacquard Tag's CPU and reboots the firmware.
See the answer for "What is factory reset and how is different from a reboot?" The Jacquard Tag no longer has Bluetooth pairing records for a previously paired phone. Please "forget" or "unpair" the tag from the phone and re-initiate the pairing process.
The Jacquard Tag is in shutdown mode. Please plug in the micro-USB charger or press and hold the button for 3 seconds.
Your Jacquard Tag is resistant to rain and splashing and can be used outdoors, but it is not fully waterproof. Don't submerge the Jacquard Tag, and don't use the Jacquard Tag inside a very wet shoe. If your Jacquard Tag gets wet, let it dry and resume using. Don't wash the Jacquard Tag⁠—this could damage it. The Jacquard Tag has a water protection rating of IP54 under IEC 60529. If your Jacquard Tag gets damaged, its water resistance may be compromised.

Charging and Battery

The Jacquard Tag can be charged with a micro-USB cable, which is included in the pack.
If any of the package's contents are missing or damaged, including the user manual, micro-USB charging cable or Jacquard Tag, please follow the return process.
If the Jacquard Tag is not charging, please check that the micro-USB is properly inserted and that the outlet is functional. If after troubleshooting the Jacquard Tag is still not working, please go through the return process.
This depends on how much the Jaquard Tag is being used. Please keep an eye on the LED—it will indicate when to charge again.
It will take between 60 and 90 minutes to fully charge your Jacquard Tag. Charging from your computer may take longer than charging from a USB adapter plugged into a wall socket.

Putting On, Care and Sizes

Handle your Jacquard Tag with care. You might damage the Jacquard Tag or the battery if you puncture, burn, deform, crush, drop, modify, attempt to insert foreign objects into, or disassemble them. Using a damaged Jacquard Tag may cause the battery to overheat or injury. - Environment: The Jacquard Tag is designed to work best at temperatures between 32° and 95° F (0° to 35° C). It should be stored at temperatures of -4° and 113° F (-20° and 45° C). Don't expose the Jacquard Tag to temperatures above 113° F (45° C) by, for example, leaving it for a long time in direct sunlight, on a car dashboard, or near a heating vent. These temperatures could damage the product, overheat the battery, or pose a fire risk. Don't leave your Jacquard Tag inside a car or in a car trunk for an extended period of time on hot days. If the Jacquard Tag gets too hot, disconnect it from its power source if it is plugged in, move it to a cooler place, and don't use it until it has cooled. - Charging: Only charge the Jacquard Tag with a USB port compliant with USB 2.0 or USB 3.0 Type A standards, or a USB power adapter that has been certified with a limited power source or PS1 output according to IEC 60950-1/IEC 62368-1, with output rated 5Vdc, 1A. - Cleaning: To clean your Jacquard Tag, wipe it with a soft, dry or damp cloth. Don't use soaps, solvents or abrasives on the tag. - Water Resistance: The Jacquard Tag is resistant to rain and splashing and can be used outdoors, but it isn't fully waterproof. Don't submerge the Jacquard Tag, and don't use the Jacquard Tag inside a very wet shoe. If the Jacquard Tag gets wet, don't try to dry it using an external heat source. Allow the Jacquard Tag, the GMR insole, or other Jacquard-compatible device to dry, then go back to using it. Don't wash the Jacquard Tag⁠—this could damage it. The Jacquard Tag has a water protection rating of IP54 under IEC 60529. If your tag is damaged, its water resistance may be compromised. - Storage: Fully charge the Jacquard Tag and store it disconnected from the insole or other Jacquard-compatible device and your phone when not in use to maximize battery life. GMR Insoles: Your GMR insoles are made from a high-performance EVA compound. Nevertheless, treat them with care and make sure you air dry them if they get wet. Always handle the shoes with care when the device is integrated (for example, don't hit the shoe against walls or sharp edges). Remove the Jacquard Tag before washing and cleaning the insoles or shoes. Do's: - Do wash in cold water and air dry. Don'ts: - Don't expose the insoles to direct sunlight or place them near a heat source like an oven or radiator after washing. - Don't use solvent-based care products like leather creams because they will damage the surface.
The adidas GMR insole is available in sizes from US 4.5 to US 13.5.
No. To be able to measure your activity correctly and to avoid damaging the product or your shoes, please ensure that you are using the Jacquard Tag in a GMR insole that fits correctly into your cleats.
The adidas GMR insole is developed to fit into all kinds of soccer shoes (Soft Ground, Firm Ground, Hard Ground, Artificial Turf, Multi Ground, Turf and Indoor) including cleats and shoes not made by adidas. However, make sure the GMR insole fits into the shoe properly or your product could get damaged.

Pairing Process

First time pairing: Download and open the GMR app, then follow the onboarding steps.
1. To pair the Jacquard Tag with your phone, please make sure the tag is at least 20% charged.
1.1 Solid white light = 96–100%
1.2 Pulsing white light = 21–96% 1.3 Pulsing amber light = 0–20%
2. Press and hold the button on the Jacquard Tag for three seconds so the tag goes into pairing mode.
2.1 Blinking white light
3. After a few seconds, the Jacquard Tag's serial number will show up in the GMR app. Please select it and install the latest firmware.
4. Your Jacquard Tag is now connected with the phone.
Be sure the button is fully pushed down. Try pressing it with a small pointed object like a paper clip. If the button still does not work, please go through the return process.
If the tag is charged and the LED does not pulse white when the button is pressed and held, then it is already connected to a nearby mobile device.
Please check that the Jacquard Tag is charged. If you're not sure, charge the tag for at least 30 minutes. Press and hold the button on the tag until the light starts to flash. Then, check that your mobile device's Bluetooth is switched on. If you still can't see the Jacquard Tag in your mobile device's list of available Bluetooth devices, restart your mobile device and reboot the tag by holding down the button on the tag for 8 seconds
The GMR app on a compatible mobile device can only be paired with one Jacquard Tag at any given time.
If the Jacquard Tag has previously been paired with another phone, it always performs whitelist advertising. In this mode, a Jacquard Tag is "visible" to other phones, but it cannot be paired with other phones. For example, if the Jacquard Tag has been paired with Phone A, then Phone B, C, D, etc. can "see" the Jacquard Tag, but they cannot pair with it. Only Phone A can connect to the Jacquard Tag.
Please perform a factory reset on the Jacquard Tag to delete the pairing record for the phone.
Pairing establishes credentials on the Jacquard Tag and the phone for mutual authentication. Pairing DOES NOT imply a Bluetooth connection. Pairing is similar to storing the Wi-Fi password for a Wi-Fi access point on a Windows or Macintosh computer. Just like the Windows or Macintosh computer must connect to an access point, the Jacquard Tag must also connect to the phone for the GMR app to talk to the Jacquard Tag.
Please unpair the Jacquard Tag from all other phones or turn off Bluetooth on the other phones. If a Jacquard Tag is paired with multiple devices and they are within Bluetooth range of the tag, it then becomes a race, with the first phone to connect to the tag preventing all other phones from connecting to that tag. The tag can only connect to ONE phone at a time.
Yes, the Jacquard Tag can remember up to six Jacquard-compatible mobile devices at a time. However, it can only be actively connected to one device at a time.

Dominant Foot

The Jacquard Tag understands your performance best when the GMR insole is placed in the shoe of your stronger (or dominant) foot. Kicks and shot power with your weaker foot won't be measured.
The Jacquard Tag understands your performance best when the GMR insole is placed in the shoe of your stronger foot. Kicks and shot power with your weaker foot won't be measured.

Insert/Remove Insoles

Make sure you remove your current/old insoles before you insert the GMR insoles.
If you need orthotic insoles for your shoes, you should consult your orthopedic medical professional before using the GMR insoles.
Make sure you check whether the insoles fit in your cleats before you take any further steps. If they don't fit, use the return/exchange process to get the right size for your cleats. If you are returning the product, make sure the seal on the Jacquard Tag isn't broken.
You can use the GMR insoles in any shoe as long as the adidas GMR insoles fit inside.
You can buy separate insoles on the adidas website in any of these markets: US, Canada, Japan, Australia, New Zealand, Turkey, UK, Germany, Italy, Spain, France, Netherlands, Sweden, Czech Republic, Poland, Switzerland, Greece, Denmark, Portugal, Austria, Norway, Ireland, Belgium, Slovakia and Finland.

Login/Signup

In order to provide more accurate results, we store all the data values you shared with us when you created your account: email address, gender, date of birth, height and weight.
Please check if you have an internet connection and are using the correct credentials.
If you forgot your password, please tap on "Don't remember?" Reset your password. You will be taken to a webview where you can reset the password. Please tap again on "Forgot Your Password?" and follow the steps on the screen. You'll be sent an email with a link to reset the password.
If your password isn't working, either follow the steps above to reset the password or create a new account in the login flow of the adidas GMR app or the adidas app. Please be aware that with a new account, all of your data from the previous account will be gone.

Firmware update failed

Firmware is the software on the Jacquard Tag that detects the user's soccer activity and controls the tag hardware. Firmware can be updated wirelessly using your GMR Mobile App.
The firmware on the tag should not require frequent updates—the firmware will be updated whenever there are improvements and fixes. Some of these are mandatory fixes that have to be applied before you can continue to use the product. Others are optional updates that should be applied at your earliest convenience.
The first time you use the app, we'll ask for your consent to download and install a firmware update. If you want firmware updates to be downloaded and installed automatically, you can specify this in your settings.

LED Patterns

When plugged into a micro-USB, a solid white light indicates the Jacquard Tag is fully charged; a pulsing white light means the Jacquard Tag is charging; a pulsing amber light means the Jacquard Tag's charge is at 20% or below, and it should continue to be charged. A blinking amber light while not plugged into a micro-USB indicates an error, lost connectivity or a completed factory reset.

Support

If you have any questions, please refer to the FAQs first. But if the question isn't answered there, jump on our chat service on the GMR app, local adidas website or adidas app.
If you have any technical issues or any questions, our chat staff will try their utmost to support you. Please use the chat option in the GMR app or the chat function on your local adidas website.
Chat hours vary from country to country. The chat business hours can be found on your local adidas website.
Talk to us. Jump on the chat in the GMR app or on the adidas website for your country.

Deleting Account/Data

Please go to Settings > Manage Accounts and press the RETRIEVE DATA button. adidas will send you all the stored data from your profile within two weeks.
Please go to Settings > Manage Accounts. You have the option to delete your adidas account and GMR-related data by pressing DELETE ALL ACCOUNTS. If you want to keep your adidas account and delete only GMR-related data, please press DELETE GMR ACCOUNT.

Returns

No refunds or exchanges will be issued if the GMR Jacquard Tag seal has been broken, unless the GMR Jacquard Tag is defective. For further conditions on returning products, please visit the Returns and Refunds section on the adidas support page.

GMR SAFETY, WARRANTY, AND REGULATORY INFORMATION