Can I exchange my product(s)?

Last updated: 10/15/18
Items purchased from the adidas online shop
We are currently not able to offer exchanges for items purchased from our online shop. If you'd like a different color or size, then the best thing to do is to return your unwanted item(s) to us for a refund and place a new order. 

Returns usually take 3-5 business days to reach our warehouse. We'll then process your return in 24 - 48 hours and initiate a refund to your selected payment method. 

Items purchased at an adidas retail store
We accept returns and exchanges from the same store. In addition, we accept returns if you purchased the item in any other own retail store in the same country. Please bring your receipt with you, and make sure you’re returning your item(s) within 30 days of purchase.  

Items ordered in an adidas store to be delivered to your home
If you place an order online within our store, we class this as an online order as we ship the order from our warehouse. We therefore ask you to return the order to us using the label provided from your adidas.com account. 

WHERE IS MY ORDER?

Log in or use the Order Tracker to quickly track your order, start a return, and check the status of a refund.

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