Check the status of your order via the 'Order Tracker' page. All you need is your order number and email address. Track your parcel by following the link in your Shipment Confirmation email. This would be sent as soon as your parcel is shipped. You can find your order number in your order history or in the email we sent you to confirm the order.
There are a few reasons that can keep us from being able to ship your order. Here are a few possible causes:
The product(s) you ordered are out of stock. You live in a remote area, and we cannot deliver there. You specified a PO box as your delivery address. Unfortunately, we are not able to deliver to PO boxes, because our deliveries need to be signed upon receipt. A payment issue might have occurred when you placed the order.
If you placed your order from our online shop and received the wrong product, please contact us and we'll help you with the return and refund process. If you received a product that's the wrong size, you can return the product to us and re-order at our Online Shop.
First, make sure you check the delivery times for the product type of your orders and then check the status of your order with the order tracker. Alternatively please contact our helpdesk : firstname.lastname@example.org