PST
EST
CET
Back

Frequently asked questions

Stay safe

  1. Never share your private key or seed phrase with anybody.
  2. Never click links sent to you via direct messages on Discord, Twitter, or other channels.
  3. Never connect your wallet/Metamask to websites sent to you directly.
  4. adidas, Bored Ape Yacht Club, Pixel Vault, PUNKS Comic, gmoney or any other partner will never contact you directly to offer support.
  5. Never buy NFTs that appear to be in the adidasOriginals OpenSea collection, except for the official NFT.
  6. Only trust official information published on this website or in the #announcements channel on the official Discord server.
  7. Only buy or sell Into the Metaverse NFTs on the official OpenSea collection.

Product claims: process

What can I ‘claim’?

If you have an Into the Metaverse NFT, you can claim physical products designed in collaboration with adidas Originals, Bored Ape Yacht Club, PUNKS Comic and gmoney.

When can I claim my products?

The claim window opens on Thursday 28 April, 2022. You do not need to be online at the start, you can claim any time until the window closes on May 18. Please note that claiming your Phase 1 merchandise and entering Phase 2 will happen during the same transaction. This means that the deadline to do both is the same.

How long is the claim window open for?

Until May 18. There is no rush, you can claim at any period during this time.

Where can I claim my products?

The only place that you can claim your products is on the official website: www.adidas.com/into_the_metaverse

How will the claim work?

When claiming, you will burn your Phase 1 ERC-1155 NFT and receive a Phase 2 ERC-1155 NFT, along with your physical products. You will be able to order one full set of products per Phase 1 NFT that you hold.

Can I choose my size?

You can choose your hoodie and tracksuit size. The beanie is one size. You can choose different sizes for the tracksuit and hoodie. When ordering the tracksuit, you can choose one size that applies to both the track top and track pants.

Can I change the size once I have ordered?

No; these products are made to order so please choose your size carefully.

What if the item does not fit?

Since these items are made-to-order, there are no returns. Please consult the size chart carefully before ordering.

What if I own multiple Into the Metaverse (ITM) NFTs?

You can claim one full set of physical products per ITM NFT that you own. You can choose different sizes for every individual item that you are ordering (except for the beanie). For each ITM NFT that you own, you must claim a full set of products. You can burn multiple ITM NFTs per claim in one transaction. Each transaction incurs an Ethereum network gas fee.

I don’t have an ITM NFT, can I still claim the physical product?

No, you cannot claim any product unless you have the Into the Metaverse NFT.

Do I have to pay for the physical product?

If you have an Into the Metaverse NFT, then claiming the physical merch is completely free.

Will there be a gas fee?

A gas fee will apply. Gas fees are determined by the Ethereum network and adidas does not control them. The product claim window is open until May 18, so you can choose to claim at a time that suits you and when gas fees may be lower.

What happens once I claim all my products?

Once you claim all of your products, you will receive a Phase 2 NFT and advance to the next stage of the Into the Metaverse ecosystem.

What does Phase 2 mean?

A Phase 2 NFT is one that has been redeemed for physical products and cannot be redeemed again. Please bear this in mind when trading on the secondary market.

Is there any reason for me not to claim my products?

There is no reason for you not to claim your products. Bear in mind that Phase 2 holders will “progress” through the Into the Metaverse ecosystem and will receive additional benefits.

What if I miss the claim window or choose not to claim and enter Phase 2?

If you do not burn your Phase 1 NFT and therefore do not enter Phase 2, you will not be eligible for any Phase 2 utility and benefits. However, you remain eligible to enter the phase that comes after Phase 2 with your Phase 1 NFT.

Do I have to claim physical products in order to enter Phase 2?

You can choose not to claim physical products by burning your Phase 1 NFT(s), minting your Phase 2 NFT(s) and not proceeding further on the website. Any unclaimed physical products will not be claimable at a later date.

Are NFTs on the secondary market valid for product claims?

Any genuine Phase 1 NFT purchased on the secondary market is valid for product claims if it is burnt at the official website prior to the end of the product claim window. Phase 2 NFTs purchased on the secondary market are not valid for the product claims in April/May 2022. Any unofficial or fake NFTs are not eligible to claim. Make sure that you only trade the official NFT, which can be found on the official OpenSea page.

What happens if I sell my NFT after I have ordered?

You can sell your Phase 2 NFT after you have ordered, but future owners will not be able to claim these specific products as they are only for Phase 1 NFTs.

If I bought an NFT on the secondary market, how do I claim the product?

If you purchase a Phase 1 NFT that has not been used to claim these products already, you can claim the product using your wallet address before the claim period ends.

Are claims available to everyone with an ITM NFT?

Due to legal restrictions and in line with the Into the Metaverse Terms and conditions, you will not be able to order physical product if you are a Specially Designated National or have an address in the following sanctioned countries and territories:

  1. Afghanistan
  2. Belarus
  3. Central African Republic
  4. Cuba
  5. Crimea region of Ukraine
  6. Democratic Republic of Congo
  7. So-called Donetsk People’s Republic / Luhansk People’s Republic in Ukraine
  8. Ethiopia
  9. Iran
  10. Iraq
  11. Lebanon
  12. Libya
  13. Mali
  14. Myanmar
  15. Nicaragua
  16. North Korea
  17. Russia
  18. Somalia
  19. Sudan and Darfur
  20. Syria
  21. Venezuela
  22. Yemen
  23. Zimbabwe

It is a breach of the terms and conditions to burn a Phase 1 or mint a Phase 2 NFT via the website if you are a Specially Designated National or resident or present in a sanctioned territory.

Please note, this list is subject to additions as it is determined by factors which dynamically change.

Who can I contact if I have any questions?

Please raise questions in the official Discord server. Open a support ticket if you have problems with your order.


Product claims: shipping

What is the shipping process?

We package and ship your order as soon as possible. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. Orders are subject to verification and approval before shipping and may take several days to process.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. While we will do all we can to make sure your order is delivered on time, we cannot be held responsible for conditions beyond our control such as severe weather, service interruptions, etc.

Did my order go through?

Once your order has been successfully placed, you will receive an order confirmation email. If you went through the checkout process and made it to the order confirmation page but did not receive an order confirmation email, wait about 5 minutes and check your email’s spam and junk folders. If no confirmation email comes through please reach out to customer service by submitting a ticket through our help desk portal.

Can I modify or cancel my order?

We do not allow order cancellations or modifications. Since work on processing your order begins as soon as we receive it, we cannot modify or cancel your order. Please enter your address accurately.

Can I send merch items to multiple addresses?

You cannot send individual items within a set of merchandise to different addresses. To send different sets of merchandise to different addresses, you should burn your NFT(s) in separate batches. One wallet address can be connected to the site per session.

Will I be able to click and collect, picking up the product in-store?

Product will be shipped directly to the address supplied.

Can I change my address after I’ve ordered?

You will not be able to change your address for hoodie and beanie shipping as orders are processed quickly. To change your address for tracksuit shipping, please raise a support ticket in the official Discord server. A moderator will explain the steps required.

If you accidentally entered an incorrect shipping address, please contact us letting us know you need to update your address. Please include your full name, order number, and the correct shipping address. We will do our best to change the shipping address before it ships.

Will I have to pay shipping on the product?

Anyone who claims will not be expected to pay for shipping.

How long will it take for the items to ship after I’ve claimed them?

Hoodies and Beanies will be shipped in late May. The tracksuit will be shipped in December.

When will I receive my order?

After your order has shipped (see above), you will receive a tracking link that will have the estimated arrival date. Please be aware there may be rare occurrences where customs will delay the transit time of some packages.

How do I track my order?

Once your order has shipped you will receive a tracking link via email that will have an estimated arrival date. From there you will be able to track your order. If you did not receive a tracking link please reach out to support.adidas@topdrawermerch.com

What do I do if I haven't received my package?

If you haven’t received your packages please contact support.adidas@topdrawermerch.com

What if my item is defective?

If you receive a damaged or defective item, please contact us at support.adidas@topdrawermerch.com and we will help you exchange or return the item.


Into the Metaverse (ITM)

What is the adidas Originals: Into the Metaverse NFT?

NFT pioneers gmoney, PUNKS Comic and help guide adidas Originals  Into the Metaverse. The limited edition digital collectible celebrates our partnership and offers holders exclusive collaborative physical merchandise and ongoing digital utility.

What does “Phase 1” mean?

Phase 1 is the beginning of Into the Metaverse.

In April/May 2022, Phase 1 NFT holders redeemed physical merchandise. The phased system increases clarity on the secondary market. Buyers will always know which physical product claim each NFT is eligible for.

Why is there only one item on the OpenSea collection?

As each Into the Metaverse NFT is built on the ERC-1155 standard, they share a token ID. This is interpreted by OpenSea as multiple issues of the same token. Therefore, you must click into the item on OpenSea in order to sell or buy.

Where can I get the adidas Originals: Into the Metaverse NFT?

The NFT mint sold out on 17th December 2021. You can purchase an NFT on the secondary market. For example, on Opensea.

How many NFTs are in the “Into the Metaverse” collection?

There are 30,000 NFTs in the collection.

What is the price of each NFT?

The Phase 1 NFT originally minted at 0.2 ETH on 17 December 2021. Secondary market prices vary.

What do I get if I buy the adidas Originals NFT?

The adidas Originals “Into the Metaverse” NFT was created in collaboration with Bored Ape Yacht Club, gmoney and PUNKS Comic. The NFT guarantees holders access to exclusive physical products, at no additional cost, throughout 2022 — on top of the inherent value in the NFT and ongoing exclusive access for NFT holders. After purchasing your NFT will show up in your metamask automatically and can be viewed in your digital wallet or on a marketplace such as Opensea.

What if the NFT is sold out?

It’s no longer possible to mint an NFT after they have all been minted. If you missed out, you can pick one up on Opensea, the secondary marketplace.

The official adidas Originals Into the Metaverse on Opensea link is here. This is the only page that the legitimate NFTs will be on re-sale.

You can also stay dialed into CONFIRMED for a chance to cop future NFT drops as we voyage Into the Metaverse.

How can I tell if the resale collection page is legitimate?

A legitimate adidas Originals Into the Metaverse NFT collection page on Opensea will have a blue verified tick next to the page name.

How can I tell if the resale Into the Metaverse NFT is legitimate?

A legitimate adidas Originals Into the Metaverse NFT will say “Created by adidasOriginals” with a blue verified tick in the Description. It will also be connected to the collection page.

Are these  NFTs available to buy in my country?

We are restricted from offering NFTs to certain countries or individuals deemed sanctioned by governing bodies. Please refer to the sanction websites for the United States, countries of the European Union, and Switzerland for an up-to-date list to learn if you or your country is listed.


Partners

What is Bored Ape Yacht Club?

Bored Ape Yacht Club is a collection of 10,000 Bored Ape NFTs  on the Ethereum blockchain that have become entrenched in popular culture. Each Bored Ape NFT doubles as membership to an exclusive club, granting owners access to benefits ranging from merch drops to events. As part of the Metaverse OG’s collection, adidas Originals joined the swamp club, purchasing ape #8774, and created NFT products for them to wear. The adidas ape is named Indigo Herz.

What is PUNKS Comic?

Meet the PUNKS! Everyone’s favorite misfit crew of collectors, rebels and crypto degens from the Metaverse are back. Courtney stars in a leading role in the PUNKS Comic, an NFT and physical comic book. PUNKS Comic was born of the desire to bring NFTs to life by providing names, bodies, backstories, and a colorful narrative to beloved collections. PUNKS Comic #2 X Marks the Drop features new ape on the scene, Indigo Herz, in their first adventure through the Metaverse.

Who is gmoney?

Futurist. Disruptor. Ape.

Renowned NFT cultural influencer, educator and community leader gmoney is known for sporting his iconic orange beanie ape CryptoPunk. A true NFT OG and crypto visionary who introduced the world to digital flex, gmoney is a respected member of the inaugural Fortune NFTy 50, and is credited with educating and welcoming the wider community into the NFT space.


General

What is an NFT?

A non-fungible token, or NFT, is a digital asset used to represent ownership of unique items or access, whether digital or physical. Most commonly they are used for digital collectibles. Ownership and transfer of an NFT is secured by the Ethereum blockchain, which ensures that one NFT only has one owner at any given time, and that nobody can modify the history of the token’s ownership.

What is cryptocurrency?

Cryptocurrency is a digital currency or store of value that uses the blockchain, a digital transaction ledger, to record and secure online transactions. Cryptocurrencies can be used to buy goods and services. Currently, the most traded cryptocurrency is Bitcoin, followed by Ethereum.

What blockchain are these NFTs minted on?

This NFT is minted on the Ethereum blockchain.

What is a “digital wallet”?

A blockchain wallet is a digital storage that enables you to store and transact with cryptocurrency. In its simplest form, a wallet comprises a public and private key, which are cryptographically generated.

To make the process of setting up a wallet user-friendly, there are many software wallets, such as Metamask, which equip you with a wallet address, key vault, secure login, and backup options to manage your digital assets securely. Metamask runs as a browser extension and/or mobile app, and you can be up and running in just a couple minutes. Learn more at Metamask FAQ.

With a digital wallet, you hold the keys and are in charge of your own assets. Your assets are only as safe as your keys, so back them up and keep them safe! Remember to never, ever share your seed phrase to anyone. That is for your eyes only.

How do I purchase ETH (Ethereum)?

You can purchase ETH through an online exchange as for e.g Coinbase. Once you have purchased ETH, you can transfer the funds into your Metamask or another compatible wallet to purchase an NFT. Please keep in mind that there are limits on the amounts of ETH you can buy and sell based on your account and the platform you’re using.

What is an NFT marketplace?

NFT marketplaces enable creators and collectors to buy, sell and create. After connecting your wallet, you can purchase, auction or sell a wide range of NFTs. The leading open NFT marketplace is called Opensea, this is also referred to as the secondary market.


Discord
Twitter
Official collection on OpenSea

For more FAQs, check out our official Discord server