Placing your mi adidas Order
You can create and order custom mi adidas products online at adidas.com 24 hours a day, 7 days a week.
Please note: Since custom mi adidas products are created just for you, they cannot be changed, canceled or returned, and you will be charged at the time of purchase.
To help you create the best custom mi adidas product, please consider the following:
1. Color and Viewing Products Online
Please note that all computer monitors have different color settings and this can affect how the colors of products appear on the screen. The colors and patterns in the mi adidas design process may appear differently on the web than the merchandise you receive. If you have further questions, please Contact Us.
Please choose your size carefully, as mi adidas product cannot be returned because of size or fit. See our Return Policy for more details.
Redeeming Gift Cards and Promotion Codes
adidas Gift Cards can now be used on custom mi adidas product. To learn more about redeeming Gift Cards as well as Promotional Codes, please visit Gift Cards and Promotions.
Cancel Your Order
Since we begin the construction process as soon as you click “Place My Order”, we are unable to change or cancel mi adidas orders even if it hasn't shipped yet.
Shipping your Order
We charge a flat shipping rate on your order of $12.00 per ship-to address. A delivery signature is required.
Because each product is made individually for you, please allow 3-4 weeks for delivery. As soon as your order has shipped, you will receive a shipping confirmation email. You can also track your order online by going to My Account to get the status of your order.
Please note that we presently cannot ship to APO, FPO and P.O. Boxes.
mi adidas Return Policy
mi adidas products are customized just for you. That means we cannot accept returns, except for manufacturing defects. If you have any questions regarding defective merchandise returns for a mi adidas product purchased online at adidas.com, please Contact Us.
Returned products are inspected by our Quality Assurance department. If the damage is the result of a manufacturing defect or deviation from factory specifications, we will gladly refund the cost of the product. Please note: we are unable to refund the cost of taxes or shipping charges associated with your purchase. However, we are not able to process returns for products that are:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
- Damaged by normal wear and tear or have exceeded the reasonable life of the product.
You can contact the mi adidas Customer Service Team by calling 1-800-982-9337 or by emailing email@example.com.