Placing your mi adidas Order
You can create and order custom mi adidas products online at adidas.com 24 hours a day, 7 days a week.
Please note: Since custom mi adidas products are created just for you, they cannot be changed, canceled or returned, and you will be charged at the time of purchase.
To help you create the best custom mi adidas product, please consider the following:
1. Color and Viewing Products Online
Please note that all computer monitors have different color settings and this can affect how the colors of products appear on the screen. The colors and patterns in the mi adidas design process may appear differently on the web than the merchandise you receive. If you have further questions, please Contact Us.
Please choose your size carefully, as mi adidas product cannot be returned because of size or fit. See our Return Policy for more details.
Redeeming Gift Cards and Promotion Codes
adidas Gift Cards can now be used on custom mi adidas product. To learn more about redeeming Gift Cards as well as Promotional Codes, please visit Gift Cards and Promotions.
Cancelling Your Order
Since we begin the construction process as soon as you click “Place My Order”, we are unable to change or cancel mi adidas orders even if it hasn't shipped yet.
Shipping your Order
We charge a flat shipping rate on your order of $12.00 per ship-to address. A delivery signature is required.
Because each product is made individually for you, please allow 3-4 weeks for delivery. As soon as your order has shipped, you will receive a shipping confirmation email. You can also track your order online by going to My Account to get the status of your order.
Please note that we presently cannot ship to APO, FPO and P.O. Boxes.
mi adidas Return Policy
mi adidas products are customized just for you. That means we cannot accept returns, except for manufacturing defects. If you have any questions regarding defective merchandise returns for a mi adidas product purchased online at adidas.com, pleaseContact Us.
Returned products are inspected by our Quality Assurance department. If the damage is the result of a manufacturing defect or deviation from factory specifications, we will gladly refund the cost of the product. Please note: we are unable to refund the cost of taxes or shipping charges associated with your purchase. However, we are not able to process returns for products that are:
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp objects, etc.)
- Damaged by misuse or activities other than the intended purpose (use of running shoes for court sports or hiking footwear as work boots, etc.)
- Damaged by normal wear and tear or have exceeded the reasonable life of the product.
- Purchased using a gift card from a previous return authorization.
You can contact the mi adidas Customer Service Team by calling 1-800-982-9337 or by emailing firstname.lastname@example.org.
As a mi adidas designer, you may submit any combination of letters, numbers, spaces and a variety of symbols to form a name, word or phrase. You are kindly requested not to use, upload, submit, copy or otherwise make public any names, words or phrases which fall into any of the categories below:
- Include the name of a product, service, company, organization and/or event which belongs to someone else;
- Include the name or nickname of a famous person (living or dead);
- If used on your customized products will infringe or may infringe third party trademarks or other intellectual property rights;
- Are threatening, incite violence, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise unlawful.
Please understand that adidas reserves the right to reject any names, words or phrases which fall into any of the above categories or which are otherwise unacceptable to adidas and this will result in your order being blocked from being submitted or cancelled. Further, adidas will be entitled to claim compensation equal to the value of the goods ordered.
Please be aware that by placing your order for your customized product, you:
- Represent and warrant that any names, words or phrases you use, upload, submit, copy or otherwise make public for use on your mi adidas product do not fall into any of the above categories;
- Agree to indemnify adidas and its affiliated companies and keep adidas and its affiliated companies indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by adidas or its affiliated companies as a result of the use of any names, words or phrases used, uploaded, submitted, copied or otherwise made public by you (including use on your product);
- you grant to adidas and its affiliated companies a non-exclusive, irrevocable royalty-free, worldwide, fully sub-licensable right to use, reproduce, disclose and modify the names, words or phrases submitted by you for the purposes of fulfilling your order.